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Morch, A.I., Engen, B.K. and Asand, H.-R.H. (2004) The Workplace as a Learning Laboratory: The Winding Road to E-Learning in a Norwegian Service Company. Paper Presented at the 8th Conference on Participatory Design, Toronto, 27-31 July 2004, 142-151.
http://dx.doi.org/10.1145/1011870.1011888

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