TITLE:
Empirical Study on the Effects of Leader’s Verbal Communication Style on Employee’s Job Satisfaction
AUTHORS:
Wenchen Guo, Tingting Li, Ning Wu
KEYWORDS:
Leader’s Verbal Communication Style, Job Satisfaction, Work Engagement, Job Burnout
JOURNAL NAME:
Journal of Human Resource and Sustainability Studies,
Vol.3 No.4,
December
28,
2015
ABSTRACT: This article investigates the potential mediating role of work engagement/job burnout in the relationships
of leader’s verbal communication style and job satisfaction. Results suggest that autocratic
verbal communication style leads to low job satisfaction. To the contrary, supportive verbal
communication style results in high job satisfaction. Furthermore, work engagement plays an intermediating
role between leader’s verbal communication style and job satisfaction. Although job
burnout plays a mediation role between autocratic verbal communication style and job satisfaction,
the mechanism is non-existent between supportive verbal communication style and job satisfaction.
The article revealed the significance of leader’s verbal communication style, as well as
the diversities, which affected job satisfaction and thus influenced job performance.