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Fuentes-Blasco, M., Saura, I.-G., Berenguer-Contri, G. and Velazquez, B.M. (2010) Measuring the Antecedents of E-Loyalty and the Effect of Switching. The Service Industries Journal, 30, 1837-1852.
http://dx.doi.org/10.1080/02642060802626774

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