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Entwistle, V., Firnigl, D., Ryan, M., Francis, J. and Kinghorn, P. (2012) Which Experiences of Health Care Delivery Matter to Service Users and Why? A Critical Interpretive Synthesis and Conceptual Map. Journal of Health Services Research & Policy, 17, 70-78.
http://dx.doi.org/10.1258/jhsrp.2011.011029

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