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Couper-Kuhlen, E. (2012). Exploring Affiliation in the Reception of Conversational Complaint Stories. In A. Perakyla, & M.-L. Sorjonen (Eds.), Emotion in Interaction (pp. 113-146). Amsterdam: John Benjamins Publishing Company.
http://dx.doi.org/10.1093/acprof:oso/9780199730735.003.0006

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