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Shi, J.-F., Gong, Y. and Li, Y.-F. (2015) Research on the Satisfaction Rating Scale and Empirical Study of Outpatients. Chinese Health Service Management, 27, 262-267.

has been cited by the following article:

• TITLE: A Surveying Study on Social Satisfaction to Current Doctor-Patient Relationship in China

  AUTHORS: Jingfen Shi, Yushi Jiang, Pei Hu, Yong Gong, Yuanfeng Li

  KEYWORDS: Doctor-Patient Relationship, Social Satisfaction, Survey

  JOURNAL NAME: Journal of Service Science and Management, Vol.8 No.5, October 20, 2015

  ABSTRACT: Objective: To survey social satisfaction to current doctor-patient relationship and to explore the influencing factors and improvement strategy. Methods: Survey 1167 people on internet by self-regulating questionnaire within the specified time and then make a statistical analysis. Results: The public’s satisfaction to doctor-patient relationship is just at the level of 51.11%. And the satisfaction to Pharmaceutical systems is 56.23%, to related governmental duties is 51.92%, to media coverage is 59.72%, to medical personnel is 65.68%, to patient is 65.74%. There are statistical differences between different ages, residences, educational backgrounds, occupation and medical payments (P