TITLE:
An Integrated Approach for Selecting Information Systems: A Case Study
AUTHORS:
Konstantinos Viglas, Panos Fitsilis, Achilles Kameas
KEYWORDS:
Multi-Criteria Decision making, Balanced Scorecard, Analytic Network Process
JOURNAL NAME:
Technology and Investment,
Vol.2 No.2,
June
3,
2011
ABSTRACT: There is agreement within the academia and practitioners that IT investments should be evaluated in order to be in agreement with the overall strategic objectives of an organization. Moving toward to this direction, the aim of this paper is to present a model that combines Balanced ScoreCard (BSC) methodology and a decision support method such as Analytic Network Process (ANP) for assisting the selection of an IT system. The proposed model provides a simple, flexible and easy to use approach that can be applied by organizations to support their investment decisions. The proposed approach is presented through a case study for selecting a Quality Management Information System for a large Greek retailer.