Article citationsMore>>

Walsh, G., Shiu, E., Hassan, L.M., Michaelidou, N. and Beatty, S.E. (2011) Emotions, Store-Environmental Cues, Store-Choice Criteria, and Marketing Outcomes. Journal of Business Research, 64, 737-744.
http://dx.doi.org/10.1016/j.jbusres.2010.07.008

has been cited by the following article:

• TITLE: The Emotion of Awe and Perception of Destination to Influence Tourists’ Satisfaction

  AUTHORS: Dong Lu, Ye Tian

  KEYWORDS: Cognitive-Affective Nature, Emotion of Awe, Perceived Value, Satisfaction

  JOURNAL NAME: Open Journal of Business and Management, Vol.3 No.4, October 16, 2015

  ABSTRACT: This study aimed to explain tourist satisfaction by using an integrated model that incorporated cognitive and affective perspectives. Questionnaires data were collected from 385 participants in Tibet and the conceptual model was verified by using Structural Equation Modeling. The results showed that, from the cognitive viewpoint, the perception of the natural environment was the key factor to influence tourists’ satisfaction; from the affective viewpoint, both the perception of the natural environment and the perception of the religious atmosphere were the factors to influence tourists’ satisfaction. The perceived value of the destination (cognitive factor) and experience of the emotion of awe (affective factor) also influenced tourists’ satisfaction. Additionally, the findings of this study showed that the emotion of awe was the mediator between the perceived value of the destination and the tourists’ satisfaction. In a summary, this study presented a theoretical framework that was based on the dual perspectives of cognition and affection to expand the existing research and provided a comprehensive and reasonable interpretation of tourists’ satisfaction.