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Howie, J., Heaney, D.J., Maxwell, M. and Walker, J.J. (1998) A Comparison of a Patient Enablement Instrument (PEI) against Two Established Satisfaction Scales as an Outcome Measure of Primary Care Consultations. Family Practice, 15, 165-171.
http://dx.doi.org/10.1093/fampra/15.2.165

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