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Leatherman, S., Berwick, D., Iles, D., Lewin, L.S., Davidoff, F., Nolan, T. and Bisognano, M. (2003) The Business Case for Quality: Case Studies and an Analysis. Health Affairs, 22, 17-30.
http://dx.doi.org/10.1377/hlthaff.22.2.17

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