TITLE:
Multi-Dimensional Architecture of ERPII Performance Evaluation Based on Symbolic Informatics Theory
AUTHORS:
Xianhao Wu
KEYWORDS:
Symbolic Informatics Theory, ERP, Performance, Architecture Model
JOURNAL NAME:
Journal of Service Science and Management,
Vol.8 No.4,
August
24,
2015
ABSTRACT: Based on single dimension of economics, IT Performance evaluation model can no longer perfectly explain IT productivity paradox. This paper proposes a multidimensional evaluation framework including social, psychological, cognitive, economic, managerial dimensions. Drawing on symbolic informatics theory, this paper analyzes several questions. What is the ERPII performance? What is personalized performance architecture? How does the performance dynamically form and what is the specific structure of performance? How to demonstrate performance? In this paper, we propose that ERPII performance evaluation should be multidimensional. During the implementation of ERP/ERPII, not only enterprises should focus on economic and management performance, but social and cognitive performance should also be considered. This model will make contribution to the study of the symbolic informatics theory and research methods. It will produce profound effect on studying information system by the methods of sociology and psychology.