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del Sordo, C., Orelli, R. L., Padovani, E., & Gardini, S. (2012). Assessing Global Performance in Universities: An Application of Balanced Scorecard. Procedia-Social and Behavioral Sciences, 46, 4793-4797.
http://dx.doi.org/10.1016/j.sbspro.2012.06.336

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