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Appelbaum, S., Bartolomucci, N., Beaumier, E., Boulanger, J., Corrigan, R., Dore, I., Girard, C., & Serroni, C. (2004). Organizational Citizenship Behavior: A Case Study of Culture, Leadership and Trust. Management Decision, 42, 13-40.
http://dx.doi.org/10.1108/00251740410504412

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