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Goodman, J., Clarke, S., Langdon, P., & Clarkson, J. P. (2007). Designers’ Perceptions of Methods of Involving and Understanding Users. International Conference on Universal Access in Human Computer Interaction. Berlin: Springer. Lecture Notes in Computer Science, 4554, 127-136.
http://dx.doi.org/10.1007/978-3-540-73279-2_15

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