TITLE:
Evaluating the Performance of Managers of Tehran University of Medical Sciences’ Obstetrics and Gynecology Hospitals from the Viewpoint of Personnel
AUTHORS:
Mohammad Bakhateiyari, Fereshteh Farzianpour, Mohammad Arab, Abbas Rahimi Foroushani, Hamid Pourasghari, Ensieh Ashrafi, Saeedeh Ansari Nosrati
KEYWORDS:
Accreditation, Performance Evaluation, Obstetrics and Gynecology Hospitals, Managers
JOURNAL NAME:
Journal of Service Science and Management,
Vol.8 No.2,
April
7,
2015
ABSTRACT: Today, various methods are used in order to assess the health care system which is one of the Governance Leadership Direction (GLD) standards of the Joint Commission International (JCI) of America. This study aimed to evaluate the performance of managers of Tehran University of Medical Sciences’ Obstetrics and Gynecology Hospitals from the viewpoint of personnel, based on the JCI Accreditation Model. This study is a descriptive-analytical research and a cross-sectional study in 2014 which has been conducted among the 311 personnel of two hospitals of obstetrics and gynecology of Tehran University of Medical Sciences. Tools for data collection included two questionnaires. The first questionnaire had 27 questions to evaluate the ability to implement the Governance, Leadership, and Direction (GLD) aspects of JCI standards. The second questionnaire was designed to evaluate the performance of managers. The data were analyzed using the SPSS Software version 18 and Mann-Whitney and Kruskal-Wallis statistical tests. The results show that in the studied hospitals, the functional performance standards of GLD have a relatively high level (average = 0.50 ± 2.30 from 3) and among its dimensions, the highest score related to monitoring (average of 0.57 ± 2.23) and the least related to leadership (average of 0.530 ± 2.26). There was a significant relationship among age, education and employment type of personnel and GLD standards and aspects. Given the relatively good rating of various aspects of management performance in the studied hospitals, it can be upgraded and get closer to the JCI international standards. Meanwhile, emphasizing on leadership seems more urgent.