TITLE:
The Impact of Communication Satisfaction and Demographic Variables on Employee Engagement
AUTHORS:
Fatma Jaupi, Shyqyri Llaci
KEYWORDS:
Employee Engagement, Communication Satisfaction, Demographic Determinants
JOURNAL NAME:
Journal of Service Science and Management,
Vol.8 No.2,
April
1,
2015
ABSTRACT: The focus of this paper is the relationship of employee engagement with organizational communication. Moreover, the research investigates the relationship of the demographic determinants with employee engagement in Albanian bank sector. The research shows that the communication satisfaction dimensions strongly impact employee engagement. The relationship between demographic variables and employee engagement is presented in the study as well. This research does have practical implications for bank sector, mainly for top management and human resources department as how to increase the engagement of the employees.