TITLE:
Determinants of Online Banking Adoption among Ghanaian University Students
AUTHORS:
Benjamin B. Angenu, Fedelis Quansah, Abednego F. Okoe
KEYWORDS:
Ghana, Internet Banking, Internet Adoption, Customer Loyalty
JOURNAL NAME:
Journal of Service Science and Management,
Vol.8 No.2,
April
1,
2015
ABSTRACT: The objective of this study is to determine bank customers’ awareness of Internet banking and the effect of trust and customer loyalty on Internet banking adoption intentions. The study employed the survey research design. The population of the study consisted of university students in Ghana. The convenience sampling technique was used to select the respondents. Data were analysed using multiple regression. The findings indicate that the respondents are aware of Internet banking. Additionally, the study found awareness, trust and customer loyalty as antecedents of Internet banking adoption. Recommendations have been provided at the end of the study.