TITLE:
Risk Assessment of Business Process Re-Engineering Projects
AUTHORS:
Boyd A. Nicholds, John P. T. Mo
KEYWORDS:
Business Process Re-Engineering, Risk Assessment, Process Improvement, Capability Score, Performance Effectiveness, Decision Support Tool
JOURNAL NAME:
Open Journal of Social Sciences,
Vol.3 No.3,
March
18,
2015
ABSTRACT: Business Process Re-engineering (BPR)
inevitably involves change. However, modern business organizations are extremely
complex. Setting improvement targets in BPR too high without considering the
company’s capability and its external and internal interactions will have
little chance of achieving the set targets, which means project failure. Unfortunately,
forecasting of the BPR outcomes is currently a wild guess to management. This
paper describes a risk model that estimates a process improvement capability
score and integrates with a performance effectiveness function to assess the
likelihood of meeting performance gain targets from process improvement
projects undertaken by companies. The risk assessment can assist management to
set more realistic performance gain targets for process improvement projects
with a better chance of success.