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Mishra, A.K. (1996) Organizational Responses to Crisis: The Centrality of Trust. In: Kramer, R.M. and Tyler, T.R., E., Eds., Trust in Organizations, Sage, Thousand Oaks, 261-287.

has been cited by the following article:

• TITLE: Trust between Boundary-Spanning Agents: The Role of Relational Competencies

  AUTHORS: Isabella Hatak, Dietmar Roessl

  KEYWORDS: Boundary-Spanning Agents, Competencies, Trust, Cooperation

  JOURNAL NAME: Open Journal of Social Sciences, Vol.3 No.3, March 18, 2015

  ABSTRACT: Against the background of principal-agent and transaction-cost theoretical considerations, this study addresses the question whether relational competencies relate to trust within cooperative relationships, taking into account also situational and personal factors. In its conclusion, the study presents an experimentally confirmed model (n = 282) that shows the strong causal relationship between relational competencies and trust allowing boundary-spanning agents to exert influence on the development and maintenance of complex cooperative relationships characterized by long-term objectives.