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Podsakoff, P.M., Mackenzie, S.B., Paine, J.B. and Bachrach, D.G. (2000) Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research. Journal of Management, 26, 513-563.
http://dx.doi.org/10.1177/014920630002600307

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