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Yeakel, S., Maljanian, R., Bobannon, R.W. and Coulombe, K.H. (2003) Nurse Caring Behaviors and Patient Satisfaction: Improvement after a Multifaceted Staff Intervention. Journal of Nursing Administration, 33, 434-436.
http://dx.doi.org/10.1097/00005110-200309000-00002

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