Article citationsMore>>

Kaplan, S. and Norton, D.P. (2001) The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. Harvard Business School Press, Boston.

has been cited by the following article:

• TITLE: Nordic Container Port Sustainability Performance—A Conceptual Intelligent Framework

  AUTHORS: Moulay Hicham Hakam

  KEYWORDS: Conceptual Framework, Sustainability Performance, Nordic Container Ports, Prototype

  JOURNAL NAME: Journal of Service Science and Management, Vol.8 No.1, January 22, 2015

  ABSTRACT: There is a lack of both integrative frameworks for container ports and dedicated ones to the Nordic region as observed in the literature. The purpose of this paper is to fill that gap by proposing a conceptual intelligent sustainability performance management framework for Nordic container ports. First a description of such framework is given where the application of artificial intelligence is vital. Then, scanning the literature for performance measurement, features of ports in the Nordic region and port sustainability is undertaken. A dedicated list of key performance indicators is suggested. Finally, a prototype based on hypothetical data is developed for demonstration purposes.