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Bigné, E., Moliner, M.A. and Sánchez, J. (1997) Calidad y satisfacción en los servicios hospitalarios esenciales y periféricos: Investigación y marketing. área de Comercialización e Investigación de Mercados. Dpto. de Admón. de Empresasy Marketing, Facultad de Ciencias Jurídicas y Económicas, Universitat Jaume 1, Castellón, 55-61.

has been cited by the following article:

• TITLE: Quality Assessment in the Service Area of Expertise in an Institution of Public Health Sector

  AUTHORS: Jose Antonio Hernández Contreras, María Dolores Esquivel Hernández, Ana María González Ponce

  KEYWORDS: Health Sector, Service Quality, Service

  JOURNAL NAME: Open Journal of Social Sciences, Vol.3 No.1, January 14, 2015

  ABSTRACT: In Mexico over time, economic crisis has worsened the health sector, where those most affected are the lower class, so that people with disease do not have access to private health services, given the high cost that this represents, just as people who are not beneficiaries of the Mexican Institute of Social Security by its Spanish initials IMSS, Institute of Security and Social Services for State Workers by its Spanish initials ISSSTE and other insured agencies providing public health services have no options to solve their health problems.