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Millard, J., Svava-Iversen, J., Kubiceck, H., Westholm, H. and Cimander, R. (2004) Reorganization of Government Back-Offices for Better Electronic Public Services—European Good Practices.
http://www.frankrobben.be/wp-content/uploads/documents/Reorganisation%20of%20government %20back-offices.pdf

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