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F. C. Tung, M. S. Lee, C. C. Chen and Y. S. Hsu, “An Extension of Financial Cost and TAM Model with IDT for Exploring Users’ Behavioral Intentions to Use the CRM Information System,” Social Behavior and Personality, Vol. 37, No. 5, 2009, pp. 621-626. doi:10.2224/sbp.2009.37.5.621

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