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Voss, R., Gruber, T. and Szmigin, I. (2007) Service Quality in Higher Education: The Identity of Student Expectations. Journal of Business Research, 60, 949-959.
http://dx.doi.org/10.1016/j.jbusres.2007.01.020

has been cited by the following article:

• TITLE: Enriching Stakeholder Theory: Student Identity of Higher Education

  AUTHORS: Joseph W. C. Lau

  KEYWORDS: Stakeholders, Stakeholder Theory, Student Identity, Higher Education

  JOURNAL NAME: American Journal of Industrial and Business Management, Vol.4 No.12, December 23, 2014

  ABSTRACT: While students commonly assume the identity of being key stakeholders of higher education, the present article explores the possible complications stemmed from such key identity. Stakeholder theory has its strengths attributed by its conceptual breath and versatility; the limits of the theory arise for the same merit. Making reference to the theory with no restrains leads reasonably to the conclusion that the educational institute is unwilling to take measure closely to the long term effect, tangible or intangible, of such approach. Providing multiple perspectives on the identity of students are observed, an enrichment of stakeholder theory catering student identity is necessary.