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Becton, J.B., Giles, W.F. and Schrader, M. (2008) Evaluating and Rewarding OCBs: Potential Consequences of Formally Incorporating Organisational Citizenship Behaviour Performance Appraisal and Reward Systems. Employee relations, 30, 494-514.
http://dx.doi.org/10.1108/01425450810888277

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