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Lee, Y.C., Hu, H.Y., Yen, T.M. and Tsai, C.H. (2008) Kano’s Model and Decision Making Trial and Evaluation Laboratory Applied to Order-Winners and Qualifiers Improvement: A Study of Computer Industry. Information Technology Journal, 7, 702-714.
http://dx.doi.org/10.3923/itj.2008.396.408

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