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Keser, A. (2006). Çagr1MerkeziÇal1sanlar1ndaIsYüküDüzeyi Ile IsDoyumuIliskisininArast1r1lmas1 (Research of Workload Level and Job Satisfaction of the Call Center Personel). Kocaeli Üniversitesi Sosyal Bilimler Enstitüsü Dergisi (Journal of Kocaeli University Institute of Social Education), 1, 100-119.

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