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Aiken, L.H., Sermeus, W., Van den Heede, K., Sloane, D.M., Busse, R., McKee, M., et al. (2012) Patient Safety, Satisfaction, and Quality of Hospital Care: Cross-Sectional Surveys of Nurses and Patients in 12 Countries in Europe and the United States. British Medical Journal, 344, Article ID: e1717.

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