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Kwan, S.K. and Yuan, S.T. (2011) Customer-Driven Value Co-creation in Service Networks. In: Demirkan, H., et al., Eds., The Science of Service Systems, Service Science: Research and Innovations in the Service Economy, Springer Science+Business Media, LLC., 189-206. http://dx.doi.org/10.1007/978-1-4419-8270-4_11

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