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Vargo, S.L. and Lusch, R.F. (2006) Service-Dominant Logic: What It Is, What It Is Not, What It Might Be. In: Lush, R.F. and Vargo, S.L., Ed., The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, M. E. Shape, New York, pp. 43-56.

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