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Giordano, L.A., Elliott, M.N., Goldstein, E., Lehrman, W.G. and Spencer, P.A. (2009) Development, Implementation and Public Reporting of the HCAHPS Survey. Medical Care Research and Review, 67, 27-37.
http://dx.doi.org/10.1177/1077558709341065

has been cited by the following article:

• TITLE: Users’ Perception and Satisfaction of Current Situation of Home Health Care Services in Jordan

  AUTHORS: Hania A. Dawani, Ayman M. Hamdan-Mansour, Musa T. Ajlouni

  KEYWORDS: Home Health Care Services; Users’ Perception; Jordan

  JOURNAL NAME: Health, Vol.6 No.7, March 12, 2014

  ABSTRACT: Background: The healthcare system in Jordan is evolving and has to continuously respond to the changing risk profile of the population. The purpose of this study was to examine perception of users and providers of the quality of home health care services. Methods: A descriptive design was used to collect data from a convenience sample of 82 users of home health care services. Results: Users had low to fair satisfaction (30.5% - 69.5%) about the quality of care provided, had moderate satisfaction (72.0% to 81.7%) about the information received, and had low to fair satisfaction about education related to goal of treatment and medication (46.4% - 53.3%). Users had high level of agreement (>70%) that health agencies provided interpersonal care. Conclusion: The ability of the frail people to choose from a variety of cost-effective long-term care services is limited.