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D. L. Larsen, C. C. Attkisson, W. A. Hargreaves and T. D. Nguyen, “Assessment of Client/Patient Satisfaction: Development of a General Scale,” Evaluation and Program Planning, Vol. 2, No. 3, 1979, pp. 197-207. http://dx.doi.org/10.1016/0149-7189(79)90094-6

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