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J. Kivela, R. Inbakaran and R. Reece, “Consumer Research in the Restaurant Environment, Part 1: A Conceptual Model of Dining Satisfaction and Return Patronage,” International Journal of Contemporary Hospitality Management, Vol. 11, No. 5, 1999, pp. 205-222.
http://dx.doi.org/10.1108/09596119910272739

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