Article citationsMore>>

B. Stauss and B. Hentschel, “Attribute-Based Versus Incident-Based Measurement of Service Quality: Results of an Empirical Study within the German Car Service Industry,” In: P. Kunst and J. Lemmink, Eds., Quality Management in Service, Van Gorcum, Assen/Maastricht, 1992, pp. 59-78.

has been cited by the following article: