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R. K. S. Chu and T. Choi, “An Importance-Performance Analysis of Hotel Selection Factors in the Hong Kong Hotel Industry: A Comparison of Business and Leisure Travelers,” Tourism Management, Vol. 21, No. 4, 2000, pp. 363-377.
http://dx.doi.org/10.1016/S0261-5177(99)00070-9

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