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P. A. Koen, G. M. Ajamian, S. Boyce, A. Clamen, E. Fisher, S. Fountoulakis, A. Johnson, P. Puri and R. Seibert, “Fuzzy Front End: Effective Methods, Tools and Techniques,” In: P. Belliveau, A. Griffen and S. Sorermeyer, Eds., PDMA Toolbook for New Product Development, John Wiley and Sons, New York, 2002, pp. 2-35.
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