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S. Parry, J. Rowley, R. Jones and B. Kupiec-Teahan, “Customer-Perceived Value in Business-to-Business Relationships: A Study of Software Customers,” Journal of Marketing Management, Vol. 28, No. 7-8, 2012, pp. 887-911. http://dx.doi.org/10.1080/0267257X.2012.698637
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