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P. K. Hellier, G. M. Geursen, R. A. Carr and J. A. Rickard, “Customer Repurchase Intention, a General Structural Equation Model,” European Journal of Marketing, Vol. 37, No. 11-12, 2003, pp. 1762-1800.
http://dx.doi.org/10.1108/03090560310495456
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