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Rossiter, L., Langwell, K., Wan, C., & Rivnyak, M. (1989). Patient stisfaction aong ederly erollees and disenrollees in medicare health mintenance oganizations: Results from the national medicare competition evaluation. JAMA, 262, 57-63.
http://dx.doi.org/10.1001/jama.1989.03430010069033

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