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L. Keashly, et al., “Conflict, Conflict Resolution, and Bullying,” In: S. Einarsen, H. Hoel, D. Zapf and C. L. Cooper, Eds., Bullying and Harassment in the Workplace: Developments in Theory, Research, and Practice, CRC Press, Boca Raton, 2011, pp. 423-445.

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