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C. C. Attkisson and R. Zwick, “The Client Satisfaction Questionnaire. Psychometric Properties and Correlations with Service Utilization and Psychotherapy Outcome,” Evaluation and Program Planning, Vol. 5, No. 3, 1982, pp. 233-237.
http://dx.doi.org/10.1016/0149-7189(82)90074-X

has been cited by the following article:

• TITLE: Balance of Concerns: Satisfactory Pre-Anesthetic Patient Education and the Extent of Patient Worries

  AUTHORS: Joerg Schnoor, Ulrike Reuter, Nils Engelmann, Ullrich Burkhardt

  KEYWORDS: Patient Worries; Patient Concerns; Preoperative Patient Assessment; Resilience; Anxiolysis

  JOURNAL NAME: Open Journal of Anesthesiology, Vol.3 No.9, November 21, 2013

  ABSTRACT: Controversy exists whether or not patient’s concerns regarding anesthetics can be reduced by face-to-face pre-assessment with an anesthetist. Thus we were looking at concerns patients had before and after such a consultation. Patient satisfaction was rated by a validated questionnaire. A four-staged Likert-scale was used to quantify the extent of patients concerns. The totaling 461 patients were overall highly satisfied. 448 patients had “nil” to “minimal” concerns. After the assessment, 106 patients stated their concerns had been lessened (p 0.001). Having gone through the anesthetic pre-assessment center, 99.1% of all patients reported no considerable concerns regarding anesthetics whatsoever. A high level of patient satisfaction does not constitute a low level of concerns patients may hold over anesthetics, although a pre-operative consultation mitigated these concerns by 23%, whilst for 9% of all patients this pre-assessment led to a higher level of concerns.