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[1]
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THE MODEL OF CORPORATE CUSTOMER SATISFACTION: AN EMPIRICAL STUDY IN TELECOMMUNICATION COMPANIES AT INDONESIA
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International Journal of Business and Commerce
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[2]
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The effect of social media and electronic word of mouth on trust and loyalty: Evidence from generation Z in coffee industry
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International Journal of Data …,
2024 |
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[3]
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The Role of E-Trust in Mediating the Relationship between Online Shopping Experience and E-WOM on Loyalty
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Media Ekonomi dan …,
2024 |
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[4]
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Cost Effectiveness Through Policy Holder Retention Among Independent Insurance Agents–A Conceptual Background
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Educational Administration: Theory and Practice,
2024 |
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[5]
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Digital Buzz: Analyzing the Impact of E-WOM, Brand Image, and Brand Loyalty on Purchase Intentions in the Indonesian Oppo and Vivo Smartphone …
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Journal of System and Management Sciences,
2024 |
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[6]
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Navigating Customer Loyalty Through Trust: The Role of Customer-Based Value and Brand Equity Among IndiHome Internet Network Users: An Empirical Study in …
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Tec Empresarial,
2024 |
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[7]
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Analysis Of Factors Which Affect Cafe Customer Loyalty Post Covid-19 Pandemic Using Structural Equation Modeling
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Action Research Literate,
2024 |
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[8]
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Communication and relationships: how patients' perceived informational and interactional justice can improve patient-centered care
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Arechaederra, E Briones,
2024 |
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[9]
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The impact of customization, perceived enjoyment, customer support, website quality, and store brand image on loyalty towards online stores selling different types of …
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2024 |
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[10]
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The Effect of Revisit Intention on Brand Image in the Retail Industry: Brastagi Supermarket
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MANAGER: Journal of Management …,
2024 |
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[11]
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The Value of CHSE Hotel Certificates in Increasing Hotel Loyalty among Domestic Tourists
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Journal of Governance and …,
2023 |
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[12]
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Factors Affecting Customer Loyalty in the context of a leading Telco in Pakistan
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International Journal of Business, Analytics and …,
2023 |
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[13]
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The impact of Company reputation, service quality, and satisfaction toward customer loyalty: in an Indonesian mining and construction supply company
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2023 |
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[14]
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Vartotojo inovatyvumo, pasitikėjimo ir pasitenkinimo poveikis ketinimams, susijusiems su telemedicinos paslaugomis
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2023 |
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[15]
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Ziyaretçi motivasyonu, soküm algısı, deneyim ve sadakat ilişkisi: deve güreşleri örneği
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2023 |
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[16]
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The Influence Of Service Quality And Customer Satisfaction On Consumer Loyalty At Mondo Gelato Semarang
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International Conference On Digital …,
2023 |
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[17]
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La propuesta de valor y la decisión de compra en los clientes de la empresa Distribuciones del Norte Oriente SAC, Chota 2022
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2023 |
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[18]
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La comunicación externa para fortalecer la imagen corporativa del Club Deportivo Especializado Profesional Unibolívar noviembre-marzo 2023, Guaranda–Bolívar
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2023 |
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[19]
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The determinants of trust in food safety from the perspective of Generation Z students
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… -Skłodowska, Sectio H …,
2023 |
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[20]
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Service Quality and Patient Trust on Patient Loyalty Mediated by Patient Satisfaction on Inpatients
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Interdisciplinary …,
2023 |
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[21]
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The Impact of Relationship Marketing on Customer Loyalty in the Omnichannel Retailing–The Case of Starbucks
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2023 |
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[22]
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Endüstriyel Pazarlarda Algılanan Hizmet Kalitesi, Güven ve Memnuniyet Üzerine Bir Araştırma
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Bingöl Üniversitesi İktisadi ve İdari Bilimler …,
2023 |
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[23]
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Bobobox's Dedication To And Confidence In Its Customers Influences The Quality Of Service And Social Media Promotion
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Asian Journal of Management …,
2023 |
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[24]
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EFFECT OF ORGANIZATIONAL REPUTATION ON E-LOYALTY ON BLIBLI CONSUMERS IN JABODETABEK: THE ROLE OF E-TRUST AND E-SATISFACTION
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Jurnal Ekonomi,
2023 |
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[25]
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Configuring the effect of multidimensional retail service quality and perceived value on customer loyalty towards retailers in Malaysia: mediated by customer …
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… Journal of Services …,
2023 |
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[26]
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Relationship Marketing and Customer Retention-A Systematic Literature Review
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Studies in Business and Economics,
2023 |
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[27]
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Analysis of Retreatment Intention Influenced Quality of Service, Patient Trust, Healthy Culture, Dimediation of Patient Satisfaction at Betawi Hospital, North Jakarta
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Majalah Ilmiah Bijak,
2023 |
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[28]
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THE DETERMINANTS OF HOUSE BUYERS'PURCHASE DECISIONS IN KOTA BHARU, KELANTAN
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PLANNING …,
2023 |
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[29]
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Determinants of Customer Trust in Universities: A Study of Private Universities in Banten, Indonesia
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International Journal of …,
2023 |
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[30]
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Exploring the relationships among forbidden fruit effect, trust, and engagement in online communities
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International Journal of Happiness and …,
2023 |
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[31]
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TÜKETİCİ YENİLİKÇİLİĞİNİN TÜKETİCİ SADAKATİ ÜZERİNDEKİ ETKİSİNDE TÜKETİCİ GÜVENİNİN ARACI ROLÜ
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Pamukkale Üniversitesi Sosyal Bilimler Enstitüsü …,
2023 |
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[32]
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Investigating the Mediating Role of Perceived Corporate Reputation on the Relationship between Customer Satisfaction, Customer Trust, and Loyalty: A Study of …
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European Journal of Science …,
2023 |
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[33]
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Avatar Görünümünün Etkili Olduğu Unsurların Müşteri Olma Niyeti Üzerine Etkisinin İncelenmesi
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Akademik Araştırmalar ve Çalışmalar Dergisi …,
2023 |
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[34]
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Customer experience and sales promotion towards repurchase intention: An insight into Jakarta's highly competitive minimarkets
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International Journal of …,
2023 |
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[35]
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Peran Media Sosial, Ulasan Daring, dan Kepedulian Lingkungan pada Perilaku Pembelian Green Product
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At-Tadbir: jurnal ilmiah …,
2023 |
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[36]
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Impact of the Bank's Image and Reputation on Customer's Loyalty through Customer's Trust: A Case of Commercial Banks in Ho Chi Minh City
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Open Journal of Business and Management,
2023 |
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[37]
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Does product certification matter? A review of mechanism to influence customer loyalty in the poultry feed industry
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Open …,
2023 |
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[38]
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Brand trust, brand image, and relationship quality on brand loyalty in the context of halal product
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SEIKO: Journal of Management & Business,
2023 |
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[39]
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พฤติกรรม การ ใช้ บริการ เครื่อง ฆ่า เชื้อโรค ช้อน-ส้อม ใน ศูนย์ อาหาร ของ ผู้ ใช้ บริการ ใน เขต ภาค ตะวันออก
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Journal of KMITL Business …,
2023 |
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[40]
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การ สร้างสรรค์ หนังสือ ภาพถ่าย เพื่อ การ โฆษณา และ สื่อสาร ภาพลักษณ์ คณะ วิทยาการ จัดการ และ เทคโนโลยี สารสนเทศ มหาวิทยาลัย นครพนม
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วารสาร สังคมศาสตร์ ปัญญา …,
2023 |
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[41]
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PENGARUH E-SERQUAL DAN E-TRUST TERHADAP E-SATISFACTION PADA PENGGUNA APLIKASI E-FILING (STUDI PADA KANTOR PAJAK …
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2023 |
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[42]
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Do the Relationship between Green Marketing Strategies, Green Perceived Value, and Green Trust Enhance Green Purchase Intentions: A conceptual Study
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International Journal of …,
2023 |
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[43]
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The power of trust: How does consumer trust impact satisfaction and loyalty in Indonesian digital business?
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Innovative Marketing,
2023 |
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[44]
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Improving the performance of customer relationship management regarding trust factors by a unique mathematical programming approach
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… Journal of Services …,
2023 |
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[45]
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The Relationship Between Social Media Marketing, Trust, Reputation and Purchase Intention: Empirical Evidence from Fast-Food Industry
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Journal of International …,
2023 |
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[46]
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Advertising and branding with metaverse
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Dogo Rangsang …,
2023 |
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[47]
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스포츠센터의 서비스 품질이 고객만족, 신뢰, 고객몰입, 충성도에 미치는 영향
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2022 |
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[48]
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PENGARUH ELECTRONIC WORD OF MOUTH, CITRA DESTINASI DAN KEARIFAN LOKAL TERHADAP LOYALITAS WISATAWAN DENGAN KEPERCAYAAN …
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2022 |
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[49]
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اثر التوجه التسويقي على سلوك ولاء الزبون: دراسة حالة في الشركة العامة للصناعات القطنية العراقية
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Enterprenuership Journal For Finance and …,
2022 |
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[50]
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Pengaruh Kualitas Pelayanan dan Fasilitas Keamanan Terhadap Kepuasan Pengguna Jasa di UPBU Rahada Oesman Ketapang
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Jurnal Multidisiplin Madani,
2022 |
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[51]
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Tech Ethics Through Trust Auditing
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Science and Engineering Ethics,
2022 |
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[52]
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The Mediating Effect of Trust in the Relationship Between Reputation and Opportunism Towards Commitment to Paying Zakat
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International Journal of …,
2022 |
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[53]
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Strategi Humas di SMK IPIEMS Surabaya Dalam Meningkatkan Citra dan Kepercayaan Publik Pada Masa Pandemi Covid-19
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Jurnal Pendidikan Administrasi …,
2022 |
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[54]
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May I have your order please? The effect of publicity, trust and reputation on purchase intention of the fast-food products
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International Journal of Innovation and Business …,
2022 |
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[55]
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The Effect Of Halal Certificate Trust, Brand Love, Food Quality, On Consumer Loyalty Through Customer Satisfaction At Halal Restaurants In North Sulawesi …
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Journal of Positive …,
2022 |
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[56]
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Affective commitment, trust, perceived value and service quality as predictors of customer engagement in the South African open medical aid industry
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The Retail and Marketing Review,
2022 |
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[57]
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Can Customer Loyalty Mediate Customer Trust in Business Sustainability at Village Credit Institution?
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JBMP (Jurnal Bisnis …,
2022 |
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[58]
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Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania
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2022 |
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[59]
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Effects of Experiential Quality on Experiential Loyalty: Evidence from Starbucks Coffee Chains in Pampanga, Philippines
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Asia-Pacific Social Science Review,
2022 |
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[60]
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Analisis Pengaruh Kualitas Layanan Dan Citra Perusahaan Terhadap Keputusan Mengambil Kredit Produktif Pada Bank Jateng Dengan Kepercayaan Sebagai …
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Magisma: Jurnal …,
2022 |
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[61]
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Merebut Peluang Melalui Intellectual Capital
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2022 |
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[62]
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Analisis Dampak Pengungkapan Sustainability Report Terhadap Nilai Perusahaan
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… Manajemen, Akuntansi dan …,
2022 |
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[63]
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HUMAN-LIKENESS REALISM OF DIGITAL ASSISTANTS'INTERFACE: EFFECTS ON CUSTOMER EXPERIENCE, TRUST IN DIGITAL ASSISTANTS AND …
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2022 |
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[64]
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Faktor-faktor yang Mempengaruhi Minat Berkunjung Wisatawan di Kawasan Balkondes Borobudur
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Jurnal …,
2022 |
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[65]
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Marketing in the Metaverse: A Sceptical Viewpoint of Opportunities and Future Research Directions
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The Eurasia Proceedings of Educational and Social …,
2022 |
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[66]
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From ambivalence to trust: Using blockchain in customer loyalty programs
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International Journal of …,
2022 |
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[67]
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Real Bounce Forward: Experimental Evidence on Destination Crisis Marketing, Destination Trust, e-WOM and Global Expat's Willingness to Travel during and after …
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Sustainability,
2022 |
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[68]
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Linkage of green brand positioning and green customer value with green purchase intention: the mediating and moderating role of attitude toward green brand and …
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Sage Open,
2022 |
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[69]
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Understanding the brand and website effects of online loyalty: a mediation perspective
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Journal of Marketing Management,
2022 |
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[70]
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Effect of destination competitiveness attributes on tourists' intention to visit halal tourism destination in Indonesia
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Journal of Islamic Marketing,
2022 |
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[71]
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PENGARUH ELECTRONIC WORD OF MOUTH, CITRA DESTINASI DAN KEARIFAN LOKAL TERHADAP LOYALITAS WISATAWAN DENGAN …
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2022 |
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[72]
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Hubungan Antar Benefits/Sacrifices Ratio, Experience, Trust Positive Emotion dan Loyalty
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2022 |
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[73]
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PENINGKATAN REPURCHASE INTENTION MELALUI RELIGIUSITAS, BRAND IMAGE, DAN TRUST (Studi pada Nasabah Bank Syariah Indonesia Kabupaten …
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2022 |
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[74]
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Pengaruh kepuasaan pelanggan, kualitas layanan dan promosi di sosial media yang dimediasi oleh komitmen dan kepercayaan terhadap loyalitas pelanggan …
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Jurnal Kajian Manajemen …,
2022 |
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[75]
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The Paradoxes of Administrative Reform Workflow: A Proposition for an Analysis and Management Tool
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Journal of Service Science and Management,
2022 |
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[76]
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Eco Design, Internal Environment Management, Just in Time and Organizational Performance: Examining Moderating Role of Trust
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Jurnal Manajemen …,
2022 |
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[77]
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Increasing Tokopedia Customer Loyalty Through Electronic Service Quality Dimensions with Customer Trust as Intervening
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e-Academia Journal,
2022 |
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[78]
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Pengaruh Rebranding terhadap Loyalitas Konsumen dengan Mediasi Citra Perusahaan (Studi Kasus Pengguna Aplikasi Gojek di Salatiga)
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2022 |
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[79]
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Marka Sevgisinin Öncülleri Bağlamında Anlık Satın Alma Davranışı: Pozitif Ağızdan Ağıza Pazarlamanın Aracılık Rolü
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2022 |
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[80]
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Tüketicilerin bütünleşik kanal deneyimlerinin incelenmesi
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2022 |
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[81]
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Hopolang Mothibeli
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2022 |
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[82]
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The Impact of Customer-based Brand Equity of Private Labels on the Customers' Loyalty to the Retailer on the Russian FMCG-retail Market
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2022 |
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[83]
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Trust and Loyalty Drivers in Online Subscription Services
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EXTENDING BOUNDARIES,
2022 |
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[84]
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HUMAN-LIKENESS REALISM OF DIGITAL ASSISTANTS'INTERFACE: EFFECTS ON CUSTOMER EXPERIENCE, TRUST IN DIGITAL ASSISTANTS AND PURCHASE …
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2022 |
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[85]
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A Proposed Conceptual Framework for Innovation Attributes and Trust Towards Loyalty in Family Takaful
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International Journal of …,
2022 |
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[86]
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Customer Loyalty Business Model during the covid-19 pandemic: A case study on bank syariah indonesia post-merger
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Proceedings of the 3rd …,
2021 |
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[87]
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Customer Loyalty And Customer Satisfaction On The Online Food Delivery Platform In Indonesia: The Moderating Role Of Customer Trust.
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… Online Journal of …,
2021 |
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[88]
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The influence of consumers' trust and e-commerce platforms system quality on buying decision during Covid-19 pandemic
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2021 |
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[89]
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THE IMPACT OF NON-SHARI'AH COMPLIANT INCOME OF ISLAMIC BANKS IN PAKISTAN: TRUST AS A MEDIATOR TO COMMITMENT OF CUSTOMERS
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2021 |
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[90]
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Factors influencing customer loyalty in Africa: evidence from literature
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2021 |
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[91]
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Pengaruh servicescape, brand awareness, dan trust terhadap customer loyalty pada brand starbucks citraland surabaya
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Jurnal Ilmiah Mahasiswa …,
2021 |
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[92]
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Determinan Kepuasan dan Loyalitas Nasabah Bank Umum Syariah di Kalimantan Timur
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2021 |
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[93]
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Does Implementation of Customer Relationship Management (CRM) Enhance the Customer Loyalty? An Empirical Research in Banking Sector
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Interdisciplinary Journal of …,
2021 |
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[94]
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PENGARUH KEPUASAN KONSUMEN ONLINE SHOPPING TERHADAP LOYALITAS KONSUMEN MELALUI KEPERCAYAAN KONSUMEN DALAM DIGITAL …
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2021 |
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[95]
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Pengaruh Brand Image dan Kepercayaan Konsumen Terhadap Keputusan Penggunaan Layanan GrabFood Pada Masyarakat DKI Jakarta di Masa Pandemi …
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2021 |
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[96]
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線上訂房網站品質, 滿意度與忠誠度之研究: 以高雄市國小教師為例
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2021 |
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[97]
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The effect of service quality and company image on word of mouth with satisfaction and trust as mediating variables on lion air airlines in Indonesia
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International …,
2021 |
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[98]
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Examining a model of tourist loyalty in homestay tourism village balkondes Borobudur area in the new normal period
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… dan Pemasaran Jasa,
2021 |
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[99]
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Relevance of Religious Value and Customer Value in Increasing Costumer Comsumption and Trust in The Pandemic Covid 19 Condition
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2021 |
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[100]
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PENGARUH WORD OF MOUTH DAN CITRA PERUSAHAAN TERHADAP KEPUTUSAN PENGGUNAAN JASA EKSPEDISI JNE EXPRESS DI KABUPATEN …
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2021 |
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[101]
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Tüzel Müşterilerin Ana Bankalarına Yönelik Sadakat ve Ağızdan Ağıza Pazarlama Davranışını Belirleyen Unsurlar: Ankara Örneklemi
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2021 |
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[102]
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PENGARUH SERVICESCAPE, BRAND AWARENESS, DAN TRUST TERHADAP CUSTOMER LOYALTY PADA BRAND STARBUCKS CITRALAND …
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2021 |
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[103]
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Pengaruh Kualitas Pelayanan, Brand Image dan Kepercayaan terhadap Loyalitas Pasien dengan Kepuasan Pasien sebagai Variabel Mediasi
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2021 |
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[104]
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Design for a mobile application to extend the lifetime of household appliances in the circular kitchen of the future
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2021 |
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[105]
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How do environmental values impact green product purchase intention? The moderating role of green trust
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2021 |
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[106]
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Strategic Communication of Corporate Social Responsibility Activities in Strengthening Customer Based-Organizational Reputation: Evidence from Jordanian Banks
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American Journal of Humanities and Social Sciences Research,
2021 |
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[107]
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META-RELQUAL in business relationships: a sales perspective
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2021 |
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[108]
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Customer satisfaction and trust interaction model
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2021 |
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[109]
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Does Implementation of Customer Relationship Management (CRM) Enhance the Customer Loyalty? An Empirical Research in Banking Sector.
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2021 |
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[110]
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It grows on you: Perceptions of sales/service personnel with facial hair
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2021 |
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[111]
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Illegitimate Complainants within Service Recovery A quantitative research study of the typology of illegitimate complainants
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2021 |
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[112]
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CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES OF INDIAN PUBLIC AND PRIVATE SECTOR BANKS: AN EXPLORATORY STUDY
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Indian Journal of Finance and …,
2021 |
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[113]
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Perakende İşletmelerinde Satılan Markaların Memnuniyet ve Güven İlişkisi İçerisinde Tekrar Satın Alma Niyetine Etkisi
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Akademik Araştırmalar ve …,
2021 |
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[114]
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Customers' Perception and Company-Customer Relationship
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European Research …,
2021 |
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