has been cited by the following article(s):
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[1]
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Using text mining to sub-classify safety concern mentions in online reviews
Safety and Reliability,
2026
DOI:10.1080/09617353.2025.2607196
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[2]
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Messages in the Bottle: Customers' Reactions to Expertise, Blame, and Compensation After a Severe Cruising Crisis
Tourism in Marine Environments,
2016
DOI:10.3727/154427315X14513374773689
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