has been cited by the following article(s):
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[1]
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The effects of perceived justice toward service recovery on electronic word of mouth of four- and five-star hotels in Thailand
International Journal of Quality and Service Sciences,
2025
DOI:10.1108/IJQSS-01-2025-0028
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[2]
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Tourism service failure, service recovery, and negative word-of-mouth: three-country comparison using a choice experiment
Asia Pacific Journal of Tourism Research,
2024
DOI:10.1080/10941665.2024.2343074
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[3]
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Service recovery and loyalty of Uber sharing economy: The mediating effect of trust
Research in Transportation Business & Management,
2021
DOI:10.1016/j.rtbm.2021.100647
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