Service Failure, Psychological Contract Violation and Formation of Customer Relationship Crisis—An Empirical Research of the OCT Theme Park

ISSN Print: 1940-9893
ISSN Online: 1940-9907
www.scirp.net/journal/jssm
E-mail: [email protected]

Citations

"Service Failure, Psychological Contract Violation and Formation of Customer Relationship Crisis—An Empirical Research of the OCT Theme Park"
written by Qian Xu, Kexiang Wu,
published by Journal of Service Science and Management, Vol.11 No.4, 2018

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