A New Methodology for Customer Satisfaction Analysis: Taguchi’s Signal-to-Noise Ratio Approach

Journal of Service Science and Management

ISSN Print: 1940-9893
ISSN Online: 1940-9907
www.scirp.net/journal/jssm
E-mail: [email protected]

Citations

"A New Methodology for Customer Satisfaction Analysis: Taguchi’s Signal-to-Noise Ratio Approach"
written by Li-Hsing Ho, Shu-Yun Feng, Tieh-Min Yen,
published by Journal of Service Science and Management, Vol.7 No.3, 2014

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