|
[1]
|
A Study Of Servqual And Customer Satisfaction Using Customer Satisfaction Index (Csi), Importance Performance Analysis (Ipa) And Improvement Factor (If) Method
|
|
… and Digital Business …,
2024 |
|
|
|
|
[2]
|
Service quality analysis as sustainable marketing strategy at Hotel X in Surabaya
|
|
Bali Medical …,
2023 |
|
|
|
|
[3]
|
Predicting Critical Factors Impacting Hotel Online Ratings: A Comparison of Religious and Commercial Destinations in Saudi Arabia
|
|
Sustainability,
2023 |
|
|
|
|
[4]
|
Exploring the Impact of Negative Words Used in Online Feedback in Hotel Industry: A Sentiment Analysis, N-gram, and Text Network Analysis Approach
|
|
Journal of Marketing and Consumer Behaviour in …,
2023 |
|
|
|
|
[5]
|
LMS analysis using IPA Matrix for Web Applications
|
|
International Journal of Education and Management …,
2023 |
|
|
|
|
[6]
|
Evaluasi Kinerja Fasilitas Stasiun Bojonegoro Menggunakan Metode IPA (Importance Performance Analysis) dan Standar Pelayanan Minimum
|
|
Jurnal Teknik Sipil,
2022 |
|
|
|
|
[7]
|
IMPORTANCE PERFORMANCE ANALYSIS UNTUK MENINGKATKAN KEPUASAN PENYEWA RUMAH KOST
|
|
Jurnal Visionida,
2022 |
|
|
|
|
[8]
|
持続可能な発展のための文化的景観特性分析方法の開発に関する研究: 長白地域の伝統的な村の事例
|
|
2022 |
|
|
|
|
[9]
|
Sustainable Home Meal Replacement (HMR) Consumption in Korea: Exploring Service Strategies Using a Modified Importance–Performance Analysis
|
|
Foods,
2022 |
|
|
|
|
[10]
|
Evaluasi Kinerja Pelayanan Stasiun Kereta Api Sidoarjo Berdasarkan Standar Pelayanan Minimum Dan Ipa (Importance Performance Analysis)
|
|
Prosiding Seminar Teknologi …,
2021 |
|
|
|
|
[11]
|
An Assessment of Hotel Guests' Perceptions of Preventive Safety Measures in the Era of COVID-19
|
|
2021 |
|
|
|
|
[12]
|
Analysis of Mentors' Roles using IPA in the Workplace Mentoring: From the Perspective of Mentors and Mentees
|
|
Journal of Information …,
2021 |
|
|
|
|
[13]
|
ANALISIS KUALITAS PELAYANAN DENGAN KUADRAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN INDEKS POTENTIAL GAIN CUSTOMER VALUE …
|
|
Proceedings …,
2021 |
|
|
|
|
[14]
|
Rural revitalization: sustainable strategy for the development of cultural landscape of traditional villages through optimized IPA approach
|
|
2021 |
|
|
|
|
[15]
|
EVALUASI KINERJA PELAYANAN STASIUN KERETA API SIDOARJO BERDASARKAN STANDAR PELAYANAN MINIMUM DAN IPA (IMPORTANCE …
|
|
2021 |
|
|
|
|
[16]
|
Application of Pineapple Leaves as Adsorbents for Removal of Rose Bengal from Wastewater: Process Optimization Operating Face-Centered Central Composite …
|
|
2020 |
|
|
|
|
[17]
|
Application of pineapple leaves as adsorbents for removal of rose bengal from wastewater: Process optimization operating face-centered central composite design …
|
|
2020 |
|
|
|
|
[18]
|
Comparative Assessment of Service Quality of IPT Modes in Urban India
|
|
Civil Engineering and Architecture,
2020 |
|
|
|
|
[19]
|
„Þeir sem þekkja fortíðina og skilja nútímann eru öðrum hæfari til að skapa framtíðina “–Gunnar Dal. Þjónusta, þjónustumælingar og úrbætur
|
|
2019 |
|
|
|
|
[20]
|
IMPORTANCE-RESPONSIBILITY COMPARISON OF TOURISTS'ACTIONS: A HOST PERSPECTIVE
|
|
2019 |
|
|
|
|
[21]
|
Türkiye turizm stratejisi'nde (2023) teşvik edilen ekoturizme katılan yerli turistlerin destinasyon hizmet kalitesine yönelik değerlendirilmeleri (Doğu Karadeniz bölgesi …
|
|
2018 |
|
|
|
|
[22]
|
The use of importance-performance analysis for Indonesian smoked fish production strategy
|
|
IOP Conference Series: Materials Science and Engineering,
2018 |
|
|
|
|
[23]
|
Türkiye turizm stratejisi'nde (2023) teşvik edilen ekoturizme katılan yerli turistlerin destinasyon hizmet kalitesine yönelik değerlendirilmeleri (Doğu …
|
|
2018 |
|
|
|
|
[24]
|
New applications for importance-performance analysis (IPA) in higher education
|
|
2017 |
|
|
|
|
[25]
|
Assessing service quality of online bill payment system using extended SERVQUAL model (SERVQUAL-Butterfly model): A case study of Dhaka electric …
|
|
2017 |
|
|
|
|
[26]
|
Box–Cox Transformation in Big Data
|
|
2017 |
|
|
|
|
[27]
|
An IPA analysis of green hoteliers' perceptions-a case study of English hotels
|
|
2017 |
|
|
|
|
[28]
|
New applications for importance-performance analysis (IPA) in higher education: Understanding student satisfaction
|
|
Journal of Management Development,
2017 |
|
|
|
|
[29]
|
Assessing service quality of online bill payment system using extended SERVQUAL model (SERVQUAL-Butterfly model): A case study of Dhaka electric supply company limited (DESCO), Bangladesh
|
|
Cogent Business & Management,
2017 |
|
|
|
|
[30]
|
The use of IPA in the analysis of customer satisfaction in the hotel industry
|
|
2017 |
|
|
|
|
[31]
|
체험경제 관점에 의한 중요도-성취도 분석의 방법론적 비교
|
|
Journal of Tourism and Leisure Research,
2017 |
|
|
|
|
[32]
|
An Importance Performance Analysis of smartphone applications for hotel chains
|
|
Journal of Hospitality and Tourism Management,
2016 |
|
|
|
|
[33]
|
Leveraging Service Quality of Resorts and Hotels in Luang Prabang by Integrating SERVQUAL and Kano's Model.
|
|
Pertanika Journal of Social Sciences & Humanities,
2016 |
|
|
|
|
[34]
|
Утицај интернет дистрибутивних система и друштвених мрежа на промоцију, продају и квалитет услуга хотела са 4 и 5 звездица у Србији
|
|
2016 |
|
|
|
|
[35]
|
A qualidade do serviço nos hostels de Lisboa: impacto na satisfação e lealdade dos hóspedes
|
|
2015 |
|
|
|
|
[36]
|
서비스 질 향상을 위한 한옥호텔 객실공간의 사용자 평가
|
|
2015 |
|
|
|
|
[37]
|
Assessment of organisational performance of environmental audits in the aerospace industrial company
|
|
International Journal of Environmental Technology and Management,
2015 |
|
|
|
|
[38]
|
Modelling Importance Performance Analysis (IPA) to improve service quality of luxury hotels
|
|
Hospitality and Tourism 2015: Proceedings of HTC 2015 (Malacca, Malaysia, 2-3 November 2015),
2015 |
|
|
|
|
[39]
|
Usulan Perbaikan Pelayanan Bengkel Nissan Halim dengan Metode Servqual, IPA, dan Qfd
|
|
Jurnal OE,
2014 |
|
|
|