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[1]
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Quality deficencies in automated warehouse-A case study at Staples Sweden AB
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Adm
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[2]
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Systematic investigation of the logistics service quality of cross-border e-commerce: A mixed-methods perspective
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Asia Pacific Journal of Marketing and …,
2024 |
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[3]
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Enucleating the student support and services needs in higher education: the application of Kano analysis as a strategic tool
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Dakay, L Lozano, R Ferolin - International Journal of …,
2024 |
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[4]
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Determine customer satisfaction attributes based on refined kano model
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AIP Conference Proceedings,
2024 |
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[5]
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ปัจจัย ที่ ส่ง ผล ต่อ การ สร้าง ความ ภักดี ของ ลูกค้า ใน ธุรกิจ รับ จัดการ ขนส่ง สินค้า ระหว่าง ประเทศ
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University of the Thai …,
2024 |
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[6]
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即时配送服务质量与消费者满意度研究————基于熵值法与 IPA 分析法.
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Agricultural Outlook (1673-3908),
2024 |
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[7]
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Kano modell alkalmazása a logisztikai szolgáltatók kiválasztása során
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Jelenkori Társadalmi és Gazdasági …,
2023 |
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[8]
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KANO MODELL ALKALMAZÁSA A LOGISZTIKAI SZOLGÁLTATÓK KIVÁLASZTÁSA SORÁN.
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Current Social & Economic Processes …,
2023 |
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[9]
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MCDM applications in logistics performance evaluation: A literature review
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Journal of Multi‐Criteria …,
2022 |
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[10]
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An Optimization Design Method of Express Delivery Service Based on Quantitative Kano Model and Fuzzy QFD Model
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Discrete Dynamics in Nature …,
2022 |
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[11]
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Improvement of the quality of logistics service: a case study of item 7 go in Nigeria
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2022 |
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[12]
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GENEL İŞLETME ÇALIŞMALARI
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2021 |
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[13]
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Measurement of Customer Perceptions of Logistics Service Quality
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2021 |
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[14]
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PENGUKURAN KUALITAS LAYANAN PADA JASA PENGIRIMAN BARANG BERDASARKAN PERSEPSI PELANGGAN DENGAN METODE SERVPERF DAN …
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2021 |
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Kvalita v logistických procesoch–Spôsoby merania a zvyšovania kvality služieb logistických centier1
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2020 |
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[16]
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Metodologías de estandarización del trabajo, diseño antropométrico y 8Ds como estrategia de mejora de procesos de manufactura: estudios de caso
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2020 |
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[17]
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EMOTIONAL NEEDS ASSESSMENT OF ATTRIBUTES OF ALTERNATIVE POWER GENERATOR TO KUALA DISTRICT COMMUNITIES
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2020 |
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[18]
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Design guidelines for efficient development of customer adaptations
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2020 |
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[19]
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Improving a Manufacturing Process Using the 8Ds Method. A Case Study in a Manufacturing Company
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2020 |
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[20]
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Pengukuran kualitas layanan pada jasa pengiriman barang berdasarkan persepsi pelanggan dengan metode servperf dan importance performance …
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2020 |
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[21]
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УДОВЛЕТВОРЕННОСТЬ ПОТРЕБИТЕЛЕЙ-ВАЖНЫЙ ИНСТРУМЕНТ УПРАВЛЕНИЯ КАЧЕСТВОМ ТОВАРОВ СОБСТВЕННОЙ ТОРГОВОЙ МАРКИ
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2019 |
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[22]
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КЕРЕКТӨӨЧҮЛӨРДҮН КАНАГАТТАНЫШЫ–ӨЗДҮК СООДА МАРКАСЫНДАГЫ ТОВАРЛАРДЫН САПАТЫН БАШКАРУУНУН МААНИЛҮҮ КУРАЛЫ
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2019 |
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[23]
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Research in logistics service quality: a systematic literature review
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2019 |
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[24]
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KANO MODEL ZA POVEĆANJE ZADOVOLJSTVA KORISNIKA POŠTANSKOM USLUGOM
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2019 |
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[25]
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The Importance of Target Audience Selection for Kano Model Effectiveness: A Case Study of Klarna Group
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Thesis,
2017 |
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[26]
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Assessment of logistics service quality using the Kano model in a logistics-triadic relationship
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The International Journal of Logistics Management,
2017 |
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[27]
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Non-linear assessment and deficiency of linear relationship for healthcare industry
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AIP Conference Proceedings,
2017 |
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[28]
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Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)
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Asia Pacific Journal of Marketing and Logistics,
2017 |
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[29]
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Understanding the Consumer Satisfaction of the “Last-Mile” Delivery of E-Business Services
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2017 |
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[30]
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Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL) Gerson Tontini, Klaus Solberg Söilen, Ricardo Zanchett
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2017 |
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[31]
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高校校园社交媒体平台功能需求的 KANO 模型分析——以 “Pocket University” 为例
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2016 |
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[32]
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INNOVATION IN LOGISTICS SERVICES USING THE KANO MODEL
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2016 |
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[33]
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Measurement of logistics service quality in freight forwarding companies
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2016 |
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[34]
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Measurement of logistics service quality in freight forwarding companies: A case study of the Serbian market
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The International Journal of Logistics Management,
2016 |
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[35]
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Modelo de apoio à decisão para distribuição física compartilhada de jornais e produtos de e-commerce
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2016 |
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[36]
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Subcontratación del transporte logístico: un estudio de caso de la industria del cuero brasileña
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2016 |
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[37]
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高校校园社交媒体平台功能需求的 KANO 模型分析——以" Pocket University" 为例
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现代情报,
2016 |
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[38]
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A Decision Method for Improving Tourism Industry Service Quality under Budget Constraints
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Journal of Service Science and Management,
2015 |
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[39]
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Research on the Formation Mechanism and Elements of the Financial Industrial Cluster
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Journal of Service Science and Management,
2015 |
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[40]
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應用三維資訊服務設計方法於校園宿舍網路服務改善之研究
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臺灣交通大學學位論文,
2015 |
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[41]
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Outsourcing of logistics transport: A Brazilian leather industry case study
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Forum Empresarial,
2015 |
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[42]
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Kvalitetsbrister i automatiserat lager-En fallstudie på Staples Sweden AB
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Thesis,
2014 |
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[43]
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整合 Kano 模型与 IPA 分析的快递服务质量探测方法
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工业工程与管理,
2014 |
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[44]
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A quantitative approach to Kano's method
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NJ Zheng, KL Wu - eportfolio.lib.ksu.edu.tw,
2014 |
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[45]
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Using PZB and Kano Model to Study Service Quality of Small-size English Cram School
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NULL
2014 |
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[46]
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DISTRIBUIÇÃO TERCEIRIZADA DE CARGAS EXPRESSAS
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FB de Brito Sousa, FD Michel, HBB Cybis,
2014 |
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[47]
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ESTUDO DOS REQUISITOS DA LOGíSTICA HíBRIDA DE JORNAIS E PRODUTOS DE E-COMMERCE NO BRASIL
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2013 |
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[48]
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HYBRID LOGISTICS OF NEWSPAPERS AND E-COMMERCE PRODUCTS
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2013 |
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[49]
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A Model to Improve Service Quality
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Journal of Applied Sciences,
2013 |
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[50]
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餐飲業服務品質屬性與顧客滿意度關係之探討: 完全服務西餐廳之實証研究
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顧客滿意學刊,
2013 |
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[51]
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Application of Kano methods and Quality Function Deployment to the design of quality improvement training programs in healthcare organizations
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ProQuest Dissertations Publishing,
2013 |
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[52]
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TERCEIRIZAÇÃO DE SISTEMAS DE DISTRIBUIÇÃO FÍSICA: UM ESTUDO DE CASO EM UM OPERADOR LOGÍSTICO
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D Morelli, AT Simon - abepro.org.br,
2012 |
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